Some SmartPoints remain pending while we wait for the relevant financial partner to confirm your eligibility.
Once your eligibility has been confirmed, the pending SmartPoints will be credited to your SmartRewards wallet as available points. You can then use them to redeem eligible rewards in the Rewards Store.
If your points are still pending, please check the approval timeline or reward terms for the product you applied for. Processing times may vary depending on the financial partner.
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