Travel Insurance Claim Forms and Hotlines

Want to claim travel insurance after your trip? MoneySmart helps you consolidate the travel insurance claim forms and hotlines of the following insurance companies:

Allianz

Travel insurance claim hotline: 2193 5875

Email address: HKtravelsales@allianz.com

24-hour emergency support hotline: 2193 5875

Travel insurance claim form: https://www.allianz-travel.com.hk/en_HK/make-a-claim.html

AIG Hong Kong

Travel insurance claim hotline: 3666 7090

Email address: claim.hk@aig.com

24-hour emergency support hotline: 3516 8699

Travel insurance claim form: https://www.aig.com.hk/campaign-pages/travel-claims-procedure

Avo Insurance

Travel insurance claim hotline: 3572 8222

Email address: cs@heyavo.com

24-hour emergency support hotline: 3572 8222

Travel insurance claim form: https://www.heyavo.com/en/claim#travel

AXA

Travel insurance claim hotline: 2523 3061 (press 2>4>2)

Email address: travel.claims@axa.com.hk

24-hour emergency support hotline: 2861 9285

Travel insurance claim form: https://www.axa.com.hk/en/axa-claims-travel-insurance-claims

Blue Cross

Travel insurance claim hotline: 2839 6333

Email address: cs@bluecross.com.hk

24-hour emergency support hotline: 2263 7303

Travel insurance claim form: https://www.bluecross.com.hk/online-eclaim/en/travel-claim

BOCG Insurance

Travel insurance claim hotline: 3187 5100

Email address: cs_ins@bocgroup.com

24-hour emergency support hotline: 2861 9286

Travel insurance claim form: https://www.bocgins.com/index.html?url=html/service/download_center.htm#service-dc-claim

(Select "Travel Insurance Claim Form")

Dah Sing Insurance

Travel insurance claim hotline: 2808 5699

Email address: dsiclaim@dahsing.com

24-hour emergency support hotline: 8206 2229

Travel insurance claim form: https://www.dahsinginsurance.com/claims/form/1

FWD Insurance

Travel insurance claim hotline: 2603 9435

Email address: claims.hk@boltechinsurance.com

24-hour emergency support hotline: 3123 3123

Travel insurance claim form: https://www.fwd.com.hk/en/claims/

Generali Insurance

Travel insurance claim hotline: 2521 0707

Email address: info@generali.com.hk

24-hour emergency support hotline: 2521 0707

Travel insurance claim form: https://www.generali.com.hk/EN_US/claims_and_support/form

(Select "Individual General Insurance > Travel Insurance Claim Form" or use its eClaim services)

MSIG Insurance

Travel insurance claim hotline: 2894 0660

Email address: You need to fill in the inquiry form through the website

24-hour emergency support hotline: 3122 6899

Travel insurance claim form: https://www.msig.com.hk/en/claims/hong-kong/personal-insurance/travel

Ping An Insurance

Travel insurance claim hotline: 2827 1883

Email address: claims@cpaihk.com

24-hour emergency support hotline: 3122 6899

Travel insurance claim form: https://www.pingan.com.hk/forms/travel/claims.pdf

Prudential

Travel insurance claim hotline: 2281 1333

Email address: service_mac@prudential.com.hk

24-hour emergency support hotline: 2862 0111

Travel insurance claim form: https://www.prudential.com.hk/export/sites/prudential-hk/en/.galleries/pdf/form/general-insurance-claim/pruchoice-travel-claim-form.pdf

QBE Insurance

Travel insurance claim hotline: 2877 8608

Email address: claims.hk@qbe.com

24-hour emergency support hotline: 2862 0138

Travel insurance claim form: https://claims.qbe.com/claims/?country=HKG&product=travel&language=zh&utm_source=qbehk-eclaims&utm_medium=personal-tile-travel

(Enter your policy number and date of loss/incident)

Starr Insurance

Travel insurance claim hotline: 3765 5577

Email address: asia.ahclaim@starrcompanies.com

24-hour emergency support hotline: 2802 8638

Travel insurance claim form: https://www.starrinsurance.com.hk/claim?_curcid=15664

Zurich

Travel insurance claim hotline: 2903 9388

Email address: claims@hk.zurich.com

24-hour emergency support hotline: 2886 3977

Travel insurance claim form: https://www.zurich.com.hk/en/make-a-claim/travel-insurance