If you are marked as ineligible for a MoneySmart reward, it means one or more campaign requirements were not met based on the financial partner's verification.
Eligibility requirements vary by campaign. For example, a campaign may require you to make a minimum spend within a specific period, submit all required documents, or complete the application through MoneySmart. If any requirement is not completed within the stated timeline, the partner may mark the application as ineligible.
Please review the campaign Terms and Conditions carefully to understand the full eligibility requirements and reward timeline.
MoneySmart verifies eligibility based on the status report provided by the financial partner. To protect customer data, we are unable to access your account or application details directly.
If you need more information about your application status or why it was marked as ineligible, please contact the financial partner directly for clarification.
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