No. Rewards Store redemptions are final and cannot be refunded, exchanged, cancelled, or returned once the redemption is completed.
Before confirming a redemption, please review the reward details, required SmartPoints, validity period, and any terms and conditions shown on the reward page.
If you receive a defective physical item, please refer to the merchant's warranty or after-sales support process. Any replacement request should be handled directly with the merchant, subject to their warranty terms.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article