The delivery timeline depends on the type of reward you redeemed.
- Digital vouchers: You will usually receive the voucher by email within 21 working days after payment is completed.
- Physical products: Standard delivery may take up to 21 working days after we receive your redemption order.
Please note that these timelines are estimates. Actual delivery times may vary due to external factors beyond MoneySmart's or the courier's control.
If you have questions about your redeemed reward, please contact MoneySmart at contact@moneysmart.hk and include your registered email address, redemption date, and reward name so we can assist you more efficiently.
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